gabs.cx

Customer Experience Analytics

0 CX Score

고객 경험 지수

Aggregated across 12 touchpoints this quarter

NPS

+67 +5 vs last quarter

CSAT

4.6/5 +0.3 vs last quarter

CES

2.1 Needs attention

Retention

91% +2.4% vs last quarter

Avg Response

1.8h -0.4h vs last quarter

Churn Risk

8.3% +1.2% vs last quarter

Customer Journey Flow

고객 여정 흐름

Awareness 인지

Consideration 고려

Purchase 구매

Onboarding 온보딩

Advocacy 옹호

인사이트

Net Promoter Score has increased 5 points this quarter across all segments.

Customer Effort Score at 2.1 indicates friction in the support flow.

91% retention rate is above industry benchmark of 85%.

8.3% churn risk detected in the enterprise segment. Review onboarding flow.

Average first response at 1.8h -- down 18% from last quarter.